Terms of Sale
The terms of sale apply to sales through the webshop on mikaelandersen.com
Product information
We strive to provide the correct product information. More information or questions about the product can be sent to chp@mikaelandersen.com. Galerie Mikael Andersen is not responsible for slight colorvartions in the photographs. The works are bought as seen.
Prices
The price of the products will be the price quoted at the date the order is received. Galerie Mikael Andersen reserves the rights to reject orders based on wrong pricing.
All prices are quoted in DKK or EURO and are exclusive of delivery charges, which will be added to the price of the order on confirmation of the shipping address and prior to you making payment. Changes to prices can occur.
All prices on the webshop have one of the following VAT types.
- 25% VAT (Danish VAT)
- 0% VAT (Used VAT)
- 5% VAT (Artist VAT sold on behalf of the artist)
- Reverse EU VAT if applicable (only for EU member countries excluding Denmark)
Ordering
You can order products online 24 hours a day. We process orders between 9-17 from monday to friday. Orders created outside these hours will be processed the next working day.
Order receival
When you create a new order, we will send you an automatic order receipt on your email. This order receipt does not constitute a legally binding agreement between you and Galerie Mikael Andersen.
You are responsible for entering correct order details, as we will not validate and control these.
Order confirmation
The legally binding sales agreement between you and Galerie Mikael Andersen is effective from the moment where we send you the order confirmation on email. This includes the invoice for your purchase.
Availability
All products are subject to availability. If on receipt of your order the products you have ordered are not available, Galerie Mikael Andersen will inform you as soon as possible, and refund you for any sum that has been reserved by you or debited from your credit card for the goods and their delivery to you.
Payment
Upon order creation, Galerie Mikael Andersen will reserve the full order amount on your credit card for up to 7 days. When we confirm your order, the reserved amount will be charged.
Payment for the products and delivery charges can be made by debit or credit card. International customers are responsible for applicable duties and taxes.
Refund policy in regards to availability
If we are unable to meet your order, we will inform you and reject your order. This will lift the reservation of the order on your card.
Shipping
Galerie Mikael Andersen dispatches orders with Postnord. All packages have a tracking number so the package can be traced.
- Estimated delivery times on domestic orders within Denmark are 3-4 working days.
- Estimated delivery times on international orders within Europe are 4-8 working days.
- Estimated delivery times on international orders outside Europe are 8-12 working days.
Galerie Mikael Andersen accepts no responsibility for delays in customs processes outside the EU.
These delivery times are only estimated as a guide. Shipping costs vary from country to country. The shipping prices are added to the order total when you proceed to check out. The goods you order will be delivered to the shipping address you give when you place your order, subject to confirmation of acceptance of your order by Galerie Mikael Andersen.
If there is no one available at the delivery address to accept delivery of the goods, you will be asked to re-arrange delivery for an alternative date or to collect the goods from a specified place.
Pickup at Galerie Mikael Andersen
If you choose to pick up your order at Galerie Mikael Andersen, this can be done within the the gallery’s opening hours, Tues-Fri from 12-18:00 and Sat from 11:00-15:00. Opening Hours may under some circumstances change, please check the website for the current opening hours.
When your order is available for gallery pickup, you’ll receive an email notification.
Please pick up your order within 7 days from the receival of the Gallery pickup notification.
Return policy
Purchases can be returned for a refund within 14 days of receipt of goods. You have the right to open the package to check your goods, but products must be returned unused.
You will be refunded for the value of the product(s). Return shipping costs will not be refunded.
We only refund payments through the same payment method you used.
We can retain the refund until we have received the returned products.
All original packaging must be intact. Returns which do not comply with these criteria risk being refused. Please note that you are responsible for the product until it reaches us, so send the package with a traceable service so it can be located. All returns along with order number should be sent to:
Galerie Mikael Andersen
Bredgade 63
1260 Copenhagen K
Denmark
CVR: 12821832
Partial return of an order
If your order contains more than one product, then you can return one or more, even though they have been bought on the same order.
Contact
Should you have any questions about your purchase or these terms you can call Galerie Mikael Andersen on +45 3333 0512 or email cph@mikaelandersen.com
Privacy policy
Read it here.